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FAQs

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General -

  • Who are you?
  • Are all your parts OEM (Original Equipment Manufacturer)?
  • Is a print catalog available?
  • Are your discounts also available over the phone?
  • Does the photograph show the exact item that I will be ordering?
  • Do you guarantee the prices in your catalog?
  • Are your prices in U.S. dollars?
  • Do you charge sales tax?

    Ordering -

  • Which side of the vehicle is the right side and which is the left?
  • Why do I have to supply my VIN#?

    After Ordering -

  • What if I place an order and do not received an order confirmation?
  • How can I track the shipping of my order?
  • What is your return policy?
  • What information do I need to provide when inquiring about an order?

    Shipping -

  • What are the shipping costs on oversized items?
  • Are all your items kept in stock?
  • Can you ship to APOs?
  • If I ordered Second Day, why has my order not arrived two days later?
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    General

    Who are you?
    This site is operated by Doug's Northwest Cadillac-Hummer - 17545 Aurora Ave - Shoreline, WA 98133 - 206-542-2210 (On-line discounts do not apply to phone orders).

    Are all your parts OEM (Original Equipment Manufacturer)?
    Yes, our suppliers are all new car dealers whose parts departments specialize in on line sales. The only exceptions are with some specialty performance parts.

    Is a print catalog available?
    No, we do not have print catalogs, but if you do not find what you are looking for on our site contact our customer service staff and we may be able to get you information on any items that you are interested in.

    Are your discounts also available over the phone?
    Our discounts are for online purchases. Our pricing for order placed on the phone are generally different than the pricing online. However, if you would like to call, phone numbers of our dealers are available upon request.

    Does the photograph show the exact item that I will be receiving?
    Many photos of items are generic. They are for general reference. Your actual item may look different than the picture in the catalog.

    Do you guarantee the prices in your catalog?
    Prices for items in the catalog are controlled by the manufacturer. Prices in catalog may be incorrect and are subject to change without notice. If this occurs you will be notified before shipping.

    Are your prices in U.S. dollars?
    Yes, all prices are in U.S. dollars.

    Do you charge sales tax?
    We are required to collect sales tax for Washington State residents

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    Ordering

    Which side of the vehicle is the right side and which is the left?
    The side is determined while being in the vehicle. On U.S. vehicles, the driver's side is the left and the passenger side is the right.

    Why do I need to supply my VIN#?
    Your vehicle's VIN# is used to verify that we are sending the correct part for your vehicle. Also, in the case of the collision/mechanical catalog, returns cannot be accepted without a VIN#. It is the only way we can double check accuracy of the catalog.

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    After Ordering

    What if I place an order and do not received an order confirmation?
    The automated order confirmation is occasionally blocked by email spam blockers. If you place an order and do not receive a confirmation, visit the Order Tracking section or contact customer service to verify that your order has gone through.

    How can I track the shipping of my order?
    There is not a shipping confirmation, however, you may track the location of order at any time by going to the website and going to the Order Tracking section.

    What is your return policy?
    We will gladly accept returns for items within 30 days of receipt that are not used, installed or damaged, are in their original packaging and are not missing parts or instructions. All returns are subject to a 20% handling charge. Electrical items are not returnable.

    What information do I need to provide when inquiring about an order?
    When contacting our customer service staff about an existing order please include your name, vehicle make and date of order.

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    Shipping

    What are the shipping costs on oversized items?
    Some items of exceptional size or weight will have shipping costs that are more than what the shopping cart shows. If this occurs you will be contacted before your order is shipped.

    Are all your items kept in stock?
    Not all items are in stock. Some items will come from our parts depot and could take a few days or longer to get to us. Items not in stock will be shipped as soon as they are received from the manufacturer. When received they will be shipped using the level of service request (i.e. Ground, Second Day, Overnight).

    Can you ship to APOs?
    We generally can ship to APOs though the postal service does have some size restrictions.

    If I ordered Second Day, why has my order not arrived two days later?
    Most package carriers do not normally deliver or pick-up packages on weekends. They use working days (weekdays) when calculating delivery time. For example, an item shipped Thursday using Second Day would not be scheduled to arrive until Monday.

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